FAQs

We operate flexibly by appointment across our Brisbane and Toowoomba locations rather than standard retail hours. This is how we keep prices low. Appointments are relaxed and we’re happy give you 1 on 1 help or leave you to browse, whatever you’d prefer. Contact us to arrange a time that suits you, including weekends.

Local collection in Brisbane or Toowoomba is free. Once your order is processed, we’ll contact you via email or SMS with available pickup windows and the exact collection address. Pickups are strictly by appointment to ensure your items are ready when you arrive.

Please collect your order within 7 calendar days of receiving your pickup notification, otherwise storage charges may apply or your order may be cancelled. If you need a bit more time, please contact us in advance and we will see what we can do to work with your schedule.

We operate primarily on a local pickup model. However, on a case-by-case basis, direct delivery within selected Brisbane and Toowoomba suburbs may be arranged for an agreed fee. Deliveries are strictly ground-floor / kerbside (such as a driveway, carport, or front porch with level access). If you request that items be left unattended ("Authority to Leave"), risk of loss, weather, or accidental damage transfers once drop-off photos are taken.

No. All arranged direct deliveries are strictly kerbside / ground-floor drop-off only (such as a driveway, garage, or front porch with level access). Deliveries do not include unpacking, moving items up stairs or around the back of properties, final placement, or rubbish removal.

Not at all. While our website highlights our core shapes, finishes, and best sellers, we have access to a much wider range of high-quality pots and planters. If you have a specific style in mind that you don’t see online, get in touch—we can usually source it for you quickly at our direct pricing.

Because our by-appointments model already cuts out traditional showroom markups, our standard pricing is already low. We offer significant discounts for set buys (discounted prices are shown on each product page). We are also willing to look at package pricing for large volume purchases. Reach out with your requirements and we can go from there.

All measurements (height, width, diameter, and weight) are approximate and provided as an indicative guide. Handcrafted method naturally create slight variations from batch to batch. Stated width and diameter typically refer to the external widest point, not the internal opening. Please double check any critical dimensions (including height, footprint, and internal mouth clearance) with us prior to purchase, or measure the pot in person on collection.

Some lifestyle and editorial scenes are digitally styled or computer-rendered (including via AI) to inspire design ideas and illustrate scale. Handcrafted ceramics, raw terracotta, concrete, and composite planters inherently feature unique variations in texture, tone, and character.

Glazed ceramics and concrete finishes commonly feature "crazing"—fine, web-like hairline surface lines in the glaze or outer finish. This is a natural cosmetic occurrence in fired and cast materials, not a structural crack or defect.

Yes. Rigid planters (terracotta, ceramic, and concrete) can crack if plants with vigorous, invasive root systems (such as aggressive ficus, bamboo, or fast-growing trees) become root-bound. We recommend root pruning or keeping vigorous plants inside plastic grow pots placed inside the decorative planter.

Yes. Drainage holes must remain clear and free-flowing. Elevating your planters with pot feet or packers prevents water from backing up, which protects the pot’s structural integrity and prevents waterlogging.

Unless explicitly labelled as sealed, our planters are not designed to hold standing water. For indoor surfaces, timber floors, or furniture, we recommend using a waterproof internal saucer or plastic nursery liner, or applying an appropriate masonry/pot sealer before planting.

We advise against painting, drilling extra holes, or altering the structure of the planters. Applying non-approved paints, cutting, or making physical modifications voids any warranty or defect claims.

We strongly encourage thorough in-person inspection before loading. If you arrive and decide the pots are not right for your project or vehicle, simply let us know on the spot. We can cancel the uncollected order and arrange an alternative piece, store credit, or a refund. Once pots are accepted, loaded, and depart our collection point, any subsequent change-of-mind request falls under our standard 7 calendar day return criteria.

For customer collections, the risk of transit damage transfers once the pots have been inspected and loaded into your vehicle. We cannot accept responsibility or provide refunds for cracks, chips, or breakage that occur after the pots leave our collection point.