Privacy policy

Last updated: September 11, 2026

Little Sunshine Pots operates this store and website to provide you with curated garden pots, planters, and related products (the "Services"). Our store is powered by Shopify, enabling us to securely manage our catalog and process transactions.

This Privacy Policy explains how Little Sunshine Pots collects, uses, and discloses your personal information when you visit our site, make a purchase or reservation, or contact us. We handle personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Personal Information We Collect

We collect personal information necessary to conduct our business and fulfill customer orders:

  • Contact Details: Name, billing address, collection/delivery address, phone number, and email address.

  • Transaction Details: Items viewed, cart additions, orders placed, payment confirmation, and records of pickup or returns. (Payment card details are encrypted and securely processed by Shopify Payments/third-party gateways; we do not store full card numbers).

  • Communications: Inquiries, feedback, or messages sent to our customer support or via social media integrations.

  • Device & Usage Data: IP address, browser details, device type, and interaction metrics gathered automatically through cookies and Shopify analytics to improve store functionality.

2. How We Use Your Information

We use your information for legitimate business operations, including to:

  • Process, manage, and complete your orders, invoices, and pickup arrangements.

  • Communicate order status, collection confirmations, or respond to customer service requests.

  • Comply with the Spam Act 2003 (Cth) by sending promotional updates or newsletters only where you have opted in (you may unsubscribe at any time via the link in our emails).

  • Protect against fraud, manage financial records, and comply with Australian legal and tax obligations.

3. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We disclose information only to service providers supporting our business:

  • Platform & Operations: Shopify (hosting, checkout, and inventory infrastructure).

  • Payment Gateways: Secure banking and transaction processors.

  • Legal & Regulatory: Authorities or legal advisers where required by Australian law or to defend our legal rights.

Because Shopify operates globally, your data may be processed on secure servers located outside Australia (such as in North America or Singapore).

4. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Information is retained only as long as necessary to fulfill transactions, provide support, resolve disputes, and meet Australian statutory accounting and tax retention periods.

5. Access, Correction, and Your Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and ask for corrections if it is inaccurate, out-of-date, or incomplete. To request access or an update, please contact us at the details below.

6. Complaints

If you have questions or concerns about how your information has been handled:

  1. Contact us directly at littlesunshinepots@outlook.com so we can investigate and resolve the issue.

  2. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Contact Us

For privacy inquiries, data access requests, or policy questions, please email:

littlesunshinepots@outlook.com