Shipping policy

SHIPPING, LOCAL PICKUP & DELIVERY POLICY

Thank you for choosing Little Sunshine Pots. Because our garden pots and planters are heavy, fragile, and bulky handcrafted goods, we operate primarily on a Local Collection model within Brisbane and Toowoomba Queensland, alongside occasional Direct Local Delivery by prior agreement.

1. Local Brisbane Pickup (Free)

We offer complimentary local collection by appointment from our designated Brisbane or Toowoomba locations (or at selected local pop-up markets where pre-arranged).

  • Order Readiness: Once your order is processed, you will receive an email or SMS notification confirming your items are ready, along with the collection address details and available pickup time windows.

  • By Appointment Only: Pickups are strictly by prior arrangement to ensure your pots are inspected and ready for handover. Please do not arrive without a confirmed pickup time.

  • Collection Window: Orders must be collected within 7 calendar days of receiving your notification, unless alternative arrangements have been confirmed in writing. Orders remaining uncollected after 7 days may be subject to a daily holding fee or cancellation in accordance with our Terms of Service.

2. Customer Vehicle & Transport Requirements

Because our planters are crafted from materials such as terracotta, ceramic, concrete, and lightweight composites (including fibreglass and polyresin), surfaces can scratch or scuff and rigid walls can chip or crack under transit vibration:

  • Vehicle Suitability: Ensure your vehicle has adequate boot space, flat surfaces, and clear access. Medium-to-large planters often require an SUV, station wagon, ute, or trailer.

  • Padding & Straps: Customers are strongly advised to bring old blankets, towels, cardboard, or foam padding, as well as tie-down straps, to cushion and wedge pots securely during transit.

  • Handover & Risk: Risk of chipping, breakage, or damage passes to the customer upon physical handover and loading into your vehicle. Please inspect your pots thoroughly before departing.

3. Direct Local Delivery (Arranged by Us for an Agreed Fee)

On a case-by-case basis and subject to our schedule and location, Little Sunshine Pots may agree to provide direct local delivery within selected Brisbane or Toowoomba suburbs for a negotiated delivery fee.

  • Ground Floor / Kerbside Drop-Off Only: Due to workplace health and safety and the heavy nature of our products, deliveries are strictly to the ground floor, driveway, carport, or front porch with clear, level access. We do not carry heavy pots up staircases, navigate steep inclines, or carry items into the interior or rear of properties.

  • No Unpacking or Rubbish Removal: Deliveries do not include unpacking, product placement, moving pots into gardens/final positions, or the removal of protective cardboard, bubble wrap, or packaging materials.

  • Authority to Leave (Unattended Delivery): If you request or authorise us to leave your order unattended at your premises (e.g., at your front door, driveway, or porch while you are not home), risk of loss, theft, weather damage, or accidental breakage passes to you the moment the goods are placed at your property. Little Sunshine Pots will take photographic proof of delivery showing the safe, undamaged condition of the pots upon arrival, after which we accept no liability for any subsequent damage, displacement, or loss.

4. Third-Party Couriers & Removalists

If you independently arrange a courier, air-tasker, or private removalist to collect items on your behalf, please notify us in advance. Risk of transit damage transfers to you at the moment the items are handed to your third-party carrier.

5. Parcel Post & Interstate Freight

We do not currently offer standard parcel post or interstate shipping through the website checkout. For special commercial or custom transport inquiries, please contact us directly.

6. Questions?

If you have questions regarding vehicle fit, dimensions, or potential local delivery availability, please email us at:

littlesunshinepots@outlook.com