Refund policy

Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We offer a 7-day change-of-mind return policy. To be eligible for a change-of-mind return, the item must be returned to us within 7 calendar days of your original collection date.

To qualify for a refund, the returned item must be:

  • Unused, unplanted, and completely free of soil, potting mix, moisture, water marks, or outdoor weathering.

  • In the exact same condition as when collected, with any original tags or labels intact.

  • Accompanied by the original receipt, order confirmation, or proof of purchase.

Return Process & Handover

Because our items are bulky and fragile, all returns must be arranged in advance:

  1. Contact us promptly at littlesunshinepots@outlook.com to notify us of your return and coordinate a suitable handover time.

  2. We cannot accept unexpected or unarranged drop-offs. Unless otherwise agreed by us in writing, change-of-mind returns must be delivered by you directly to our agreed Brisbane handover location within the 7-day window.

  3. Any transit risks or handling breakages during the return journey remain solely the responsibility of the customer.

Damages and Breakages

Please inspect your items thoroughly upon collection or handover. If an item is defective, cracked, chipped, or incorrect, please notify us at littlesunshinepots@outlook.com within 48 hours with clear photographs of the damage so we can review the issue and arrange a replacement or refund.

Exceptions / Non-Returnable Items

Unless faulty under Australian Consumer Law, we do not accept change-of-mind returns on:

  • Perishable goods (including live plants, foliage, or greenery)

  • Custom orders, pre-orders, or specially sourced stock

  • Clearance, sale, or end-of-line stock

  • Gift cards

Refunds

Once your item is returned and inspected, we will notify you of the outcome. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days. (Processing times may vary depending on your bank or financial institution). If more than 15 business days have passed since return approval, please reach out to littlesunshinepots@outlook.com.